Refund policy
🔁 Return & Refund Policy
At Nexa Mart 24, we want you to love what you order. If something isn’t right, we’re here to help.
📦 Returns
We offer a 7-day return policy, which means you have 7 days from the date of delivery to request a return.
To be eligible for a return:
- The item must be unused and in the same condition that you received it
- It must be in the original packaging
- Proof of purchase (order confirmation or receipt) is required
🔄 Refunds
Once we receive and inspect your returned item:
- We will notify you about the approval or rejection of your refund
- If approved, your refund will be processed within 3–5 business days
- The amount will be credited back to your original payment method
🚫 Non-Returnable Items
Certain items are not eligible for return:
- Items that have been used or damaged after delivery
- Products without original packaging
- Final sale or clearance items (if applicable)
🚚 Return Shipping
- Customers may be required to pay return shipping charges (if applicable)
- Original shipping charges (₹99) are non-refundable
⚠️ Damaged or Wrong Items
If you receive a damaged or incorrect product:
- Please contact us within 48 hours of delivery
- Share clear photos of the issue
- We will arrange a replacement or full refund at no extra cost
📞 Need Help?
If you have any questions about returns or refunds:
📧 Email: nexamart024@gmail.com
💡 Extra Tip (Highly Recommended)
Add this line in bold on your product pages:
👉 7-Day Easy Returns | Fast Refunds | ₹99 Shipping
This builds instant trust and increases conversions.